Be sure to call us before proceeding beyond this point!

There are some known issues that can affect a remote support session. Your Remote Support Specialist may direct you to turn off your firewall while we are working on your system. We will turn it back on before we conclude the remote session.

You can also start a support session by downloading a small program that is here.

Sometimes this doesn't work with stubborn firewall software. If this is the case - go here.